Refund Cancellation

School Refund and Cancellation Policy

Last Updated: June 2026

This Refund and Cancellation Policy governs admission cancellations and fee refund requests submitted by students, parents, or guardians. By applying for admission and making payments through the School or its authorized platforms, you agree to the terms outlined below.

1. Admission Cancellation

Parents or guardians who wish to cancel a student's admission must submit a written cancellation request to the School administration office or through the official School portal, where available.

The cancellation request will be processed only after verification by the School administration.

2. Refund Eligibility

Before Commencement of Academic Session

If admission is cancelled before the start of the academic session, the School may refund the tuition fee after deducting applicable registration, admission, administrative, or processing charges.

After Commencement of Academic Session

If admission is cancelled after the academic session has commenced, tuition fees paid for the current term, semester, or installment shall generally be non-refundable unless otherwise approved by the School management.

3. Non-Refundable Fees

The following fees are non-refundable:

  • Registration Fee
  • Application Fee
  • Admission Processing Fee
  • Examination Fee
  • Transportation Registration Fee
  • Activity or Event Registration Fees
  • Third-Party Payment Gateway Charges
  • SMS, Communication, or Service Charges (if applicable)

4. Partial Payments

Where a student has made partial payment of fees and subsequently requests cancellation, any eligible refund shall be calculated after deducting:

  • Outstanding dues payable to the School
  • Administrative charges
  • Applicable service charges
  • Other approved deductions as determined by the School

5. Refund Processing

Approved refunds shall be processed within 15 to 30 working days from the date of approval by the School administration.

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Any other mode approved by the School

Processing times may vary depending on banking institutions and payment service providers.

6. Rejection of Refund Requests

The School reserves the right to reject refund requests in situations including, but not limited to:

  • Submission of incomplete or inaccurate information
  • Violation of School policies
  • Failure to return School property, books, identity cards, or other issued materials
  • Outstanding dues or liabilities

7. Role of eSchool SaaS

eSchool SaaS acts solely as a technology platform provider for the School.

All admission decisions, fee structures, refund approvals, cancellation requests, and payment-related policies are determined exclusively by the respective School.

eSchool SaaS does not approve, process, or guarantee refunds and shall not be liable for any disputes relating to School fees, admissions, or refund decisions.

8. Policy Updates

The School reserves the right to modify, amend, or update this Refund and Cancellation Policy at any time without prior notice.

Any revised policy shall become effective upon publication through the School's official communication channels or platform.

9. Dispute Resolution

Any dispute relating to admissions, cancellations, or refunds shall be addressed directly with the School administration.

The decision of the School management regarding refund eligibility and refund amounts shall be final, subject to applicable laws.

10. Contact Information

For any questions regarding admission cancellation or refund requests, please contact the respective School administration office.

For technical issues related to fee payments through the application, users may contact the support channels provided by the School.